Eight Excel worlds and a tired standard TMS.
EX‑LOG had been running a standard transport management system since 2014 that never really fit. Dispatch effectively ran across eight parallel Excel sheets; the TMS was only useful for accounting. Shift changes meant 45-minute handovers, because the information wasn't in the system.
As the team grew from 30 to 80 dispatchers, the system didn't keep up. The result was the classic mid-market bottleneck: everyone knows it isn't working, but no one dares take on a full overhaul.