Good dispatchers. Poor tools.
YS Transporte had everything: experienced dispatchers with strong instincts, three years of telematics data, a modern TMS. And yet fuel consumption kept rising while on-time delivery fell. No one knew why. The data was there, but no one had the time to make sense of it.
The familiar question: "Do we need AI?" Our answer after discovery: "Yes, but not as a replacement for the dispatchers, as their new co-pilot."